London, Ontario Real Estate Agency Guide
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Abbey Rentals & Property Management

Updated 2026-07-27 · 3,684 reviewed · 300 listed · Scored from 65 Google reviews · How we rank ›

2.7(65) 55 composite score See reviews on Google ✓ Google-verified Publishes prices
Residential Home SalesProperty ManagementNew Construction & Condo SalesCommercial Real Estate
Abbey Rentals & Property Management
Services
Residential Home Sales, Property Management, New Construction & Condo Sales
Reviews
65
Compare: Forest City Estates vs Abbey Rentals & Property Management: which fits new construction & condo sales?

What recent reviews say

Five-star reviews highlight fast maintenance fixes and attentive staff, particularly Jamie and Amy, with tenants noting prompt responses to repair requests and clean, well-maintained properties. However, a significant proportion of one and two-star reviews cite communication delays on rental inquiries, pet policy mishandling, unresolved structural problems (cockroaches, non-locking heritage windows), and past incidents of disruptive conduct that undermine trust.

Recent shift: Clear divide: recent reviews (last 12 months) are almost entirely five-star with praise for staff and maintenance; older reviews (2-5 years) frequently cite communication failures and unit defects. Suggests either operational improvement or that different properties have different management quality.

Praised for
  • prompt maintenance response
  • professional communication
  • quality contractors
  • trustworthy staff (Jamie and Amy named)
  • property upkeep
Watch-outs
  • slow or non-responsive to inquiries
  • pet policy confusion and poor notice
  • maintenance issues (mold, pests, security)
  • questionable tenant screening practices
  • disrespectful property management conduct
responsive-communicationtrustworthyknowledgeable-agentpunctualpoor-communicationunresponsive
Best for: Tenants who prioritize fast maintenance response and professional upkeep over flexibility on pet policies or first-time rental inquiries.
Think twice if: Unsure about pet limits or have complex rental needs; past reviewers report missed emails, pet policy miscommunication, and unresolved unit issues like pests and non-locking windows.

Strengths

  • quick maintenance turnaround
  • named staff responsiveness (Jamie, Amy)
  • property cleanliness and upkeep

Worth knowing

  • Jamie and Amy named as key contact staff
  • maintenance requests typically handled quickly for satisfied tenants
  • cockroach and window-locking issues reported at 32 McClary Avenue property
  • e-transfer deposit practice flagged as potentially illegal (2020 review)
  • pet policy confusion resulted in day-of viewing cancellations

What reviews say by service

Property Management
Praised for quick maintenance fixes and professional communication by satisfied tenants; criticized for slow responses to rental inquiries and unresolved unit problems like pests.
Residential Home Sales
Quick lease processing noted in positive reviews; but pet policy confusion and poor initial communication on rental restrictions reported in complaints.

How it compares

  • Rated 2.7 against a 4.43 average across the 35 property management businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 0
Review volume 79
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
26
4
0
3
1
2
3
1
35

Contact

Address
439 Waterloo St, London, ON N6B 2P1
Open in Google Maps

Last verified 2026-07-27

Opening hours

Monday
09:00-16:00
Tuesday
09:00-16:00
Wednesday
09:00-16:00
Thursday
09:00-16:00
Friday
09:00-16:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
Property managementHouse rentalsApartment rentalsDuplex rentalsTownhouse rentalsCommercial property managementOffice space rentalsLease management
Published prices
2 bedroom upper in duplex (96 Albion St)
$1,395
3 bedroom, 2 bathroom home (A-167 Fairhaven Circle)
$2,395 plus utilities
2 bedroom, 1 bathroom home (5 Goldwick Crescent Unit B)
$1,995 plus utilities

Operating:over 20 years experience

As published by the business on its own website; not independently verified.

Find more in this area

Central London

Enquire about Abbey Rentals & Property Management

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Common questions

How fast do they respond to maintenance requests?
Satisfied tenants report repair requests are typically handled quickly and professionally. One long-term tenant noted requests were 'dealt with promptly and efficiently.' However, some reviews from several years ago cite communication delays on initial rental inquiries.
What areas do they manage properties in?
Their website states they serve London, Windsor, Woodstock, Ingersoll, St Mary's, and surrounding areas.
What rental types and prices do they offer?
Properties range from duplexes to houses and townhouses. Recent listings include a duplex at $1,395/month, and homes from $1,995 to $2,395/month plus utilities.

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Last updated 2026-07-27