London, Ontario Real Estate Agency Guide
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Envelope Real Estate Group

Updated 2026-07-27 · 3,684 reviewed · 300 listed · Scored from 16 Google reviews · How we rank ›

4.8(16) 75 composite score See reviews on Google ✓ Google-verified
Luxury Home SpecialistResidential Home SalesNew Construction & Condo SalesFirst-Time Home Buyer Specialist
Envelope Real Estate Group
Services
Luxury Home Specialist, Residential Home Sales, New Construction & Condo Sales
Reviews
16

What recent reviews say

Staff at Envelope Real Estate Group, particularly Ty Lacroix and Michael Theisen, consistently go beyond standard service to build trust and ease transactions. Reviewers praise their responsiveness, attention to detail, and calm approach through complex deals, from first-time purchases to estate sales.

Praised for
  • goes above and beyond
  • professional and personable
  • highly organized and trustworthy
  • responsive to calls and emails
  • patient and detail-oriented
Watch-outs
  • one staff member a poor driver
responsive-communicationtrustworthyprofessionalismwent-above-and-beyondknowledgeable-agentsmooth-closinghonest-advicelocal-expertise
Best for: First-time home buyers and families navigating complex transactions like estates or divorces.
Think twice if: Staff professionalism varies; one reviewer noted a concern about an agent's driving ability.

Strengths

  • Highly responsive, calls back within 15-30 minutes
  • Strong track record with estate and complex sales
  • Patient guidance for first-time buyers
  • Reputation-driven deal strength

Worth knowing

  • Ty Lacroix and Michael Theisen are named frequently
  • Calls and emails answered or returned within 15-30 minutes
  • Handles estate sales, executor/power of attorney, divorce, and downsizing transactions
  • Ty contacted clients while on holiday to manage a sale

What reviews say by service

Residential Home Sales
Strong performance on home sales, especially complex deals; sellers praise thorough market research and negotiation.
New Construction & Condo Sales
Positive experience helping buyers purchase condos downtown and elsewhere; clear explanations and managed process praised.
First-Time Home Buyer Specialist
Clients appreciate calm, non-judgmental guidance and confidence-building through anxiety-prone purchases.
Luxury Home Specialist
Limited direct mention, but reputation-driven deal outcomes and high-touch service align with luxury standards.

How it compares

  • Rated 4.8 against a 4.81 average across the 128 luxury home specialist businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 81
Review volume 53
Review recency 74
Review sentiment 75
Profile completeness 100
Verification 30

Rating breakdown

5
14
4
1
3
0
2
1
1
0

Contact

Address
181 Commissioners Rd W, London, ON N6J 2Y1
Open in Google Maps

Last verified 2026-07-27

Opening hours

Monday
09:00-19:00
Tuesday
09:00-19:00
Wednesday
09:00-19:00
Thursday
09:00-19:00
Friday
09:00-16:00
Saturday
10:00-16:00
Sunday
11:00-15:00

As listed on Google.

From their website

Services listed
Buy a HomeBuy a CondoSelling a HomeSelling a CondoDownsizingExecutor & POADivorceCompetitive Home Buyer Positioning

As published by the business on its own website; not independently verified.

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Common questions

How quickly do agents respond to calls and messages?
Calls and emails are returned within 15 to 30 minutes if agents cannot answer immediately.
Do they help with non-standard transactions like estate sales?
Yes. Their website lists executor, power of attorney, divorce, and downsizing services, with reviewers praising their estate sale handling.
Are they good for first-time buyers?
Multiple reviewers report positive first-time purchase experiences, citing patient explanation, low-pressure service, and confidence-building guidance throughout the process.

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Last updated 2026-07-27